Frequently asked questions
Here you will find answers to frequently asked questions. Is the answer to your question not listed? Check the questions about a specific resort or contact PURE Resorts.
Is Wi-Fi included in my stay?
We consider it important that you have good internet access during your stay. All resorts therefore offer free internet access.
Are linen and towels included in my stay?
The beds are made for you and towels are ready to be used.
Where can I view and modify my reservation?
Through your account, you can easily view the details of your reservation and upgrade your reservation.
Can I book extras for my stay? And how can I book them?
Make your stay even more comfortable by simply booking extras. You can do this yourself when making your online reservation or via your account if you have already made a reservation.
Do you prefer personal contact? Please contact us. We will be happy to help you.
Can I bring my pet?
We understand that pets are a part of the family. A select number of our accommodations are therefore pet-friendly. Please contact our Travel Advisors for more information and to make your booking.
Please note: there is an additional charge for bringing your pet.
Is the answer to your question not listed? Then please contact us. We are happy to assist you.